Booking, payment & cancellation terms

1. Booking confirmation

All bookings are made on an "Awaiting Confirmation" basis. Your booking is only confirmed once you receive a confirmation email from Rongohiva Watersports and your attendance is confirmed at least 12 hours before departure. We require the full name and age of every passenger before your booking is considered complete.

2. Confirming your ride

You must confirm your attendance at least 12 hours before your scheduled departure. Failure to confirm may result in your booking being cancelled. You can confirm through your booking page or via the link provided in your booking email.

3. Payment

Payment is collected in cash at the dock on the day of your ride, unless otherwise arranged with Rongohiva Watersports. Payment is due before boarding the vessel. All prices are in New Zealand Dollars (NZD) and include all applicable taxes.

4. Cancellation by you

Cancellations made at least 72 hours before the scheduled departure will receive a full refund (if already paid). Cancellations made within 72 hours of departure may be subject to a cancellation fee. Customers who confirm their booking but do not show up on the day, or do not pay for their ride, will be marked as a no-show and may be added to our restricted list — future bookings may be refused.

5. Cancellation by Rongohiva Watersports

We reserve the right to cancel or reschedule any ride due to weather conditions, insufficient passenger numbers, or operational reasons. If we cancel your ride due to weather conditions, any payment made will be fully refunded or transferred to an alternative date with a $10 discount on top of original price with no extra cost.

6. Minimum passenger requirement

Shared rides require a minimum number of passengers to proceed. If the minimum is not reached, the ride may be cancelled or rescheduled. We will notify you as early as possible if this occurs.

7. Liability and safety

All passengers must sign a liability waiver before boarding the vessel. Passengers under 18 must have a parent or guardian sign the waiver on their behalf. Passengers participate at their own risk. Rongohiva Limited trading as Rongohiva Watersports is not liable for any personal injury, loss, or damage to personal property that may occur during the ride.

8. Health and fitness

Passengers must be in good health and physically capable of participating in water-based activities. Pregnant women, passengers with heart conditions, back problems, or other medical concerns should consult their doctor before booking. Please inform our staff of any medical conditions or concerns before boarding.

9. What to bring

Please bring sunscreen, a hat, swimwear, a towel, and drinking water. Bring any personal medication you may require. Reef shoes are recommended.

10. Arrival

Passengers must arrive at the designated meeting point at least 30 minutes before the scheduled departure time. Late arrivals may be refused boarding without refund. The meeting point is shown on the map on our website.

11. Photography and media

Rongohiva Watersports may take photographs and video during rides for promotional purposes. Please inform our staff if you do not wish to be included.

12. Changes to your booking

Any requests to change your booking (date, time, or passenger numbers) must be submitted through your booking page. Changes are subject to availability and may incur additional charges.

13. Contact

Rongohiva Watersports · Rongohiva Limited PO Box 881, Avarua, Rarotonga, Cook Islands Phone: +682 50900 Website: www.rongohiva.com

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By completing your booking, you acknowledge that you have read and agree to these Terms & Conditions.